Delivery / Shipping Policy

Safetag will do the delivery of your order within 2 – 3 working days if the item is availble in stock.

We will advise the leadtime of the material if incase the delivery time will take more than 3 days.

We are accepting orders outside UAE in Ex –works Basis. Customer from outside UAE should take charge for the shipment of their orders. While customers here in UAE, a delivery charge if applicable will be presented to you on the checkout page.

Cancellation & Returns

We are only accepting returns if and only if the products are faulty and misdescribed.

Products should be returns within 7 days of receipt, please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 5 – 7 working days for the refund transfer to be completed.

Refund Policy

Refund will be done only through the Original Mode of Payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Payment Method:

We accepts payment by Visa or MasterCard debit and credit cards in AED for its products and services. An email notification will be send to customer the same time once payment is done. Customers shall be responsible for paying all charges including vat and bank charges (for outside UAE buyers) or duties associated with using our service. Users are strongly recommended to keep a copy of the transaction details.